A software company struggling to overcome poor customer satisfaction, low QA team morale, and degrading cross-functional communication and teamwork must revitalize its QA team.
The company’s lack of visibility of test coverage is causing numerous post-release quality issues, an increase in tech support calls, and several unanticipated maintenance projects. This is consuming development team resources and bogging down new software development schedules. As a result, confidence in the QA team is waning and is limiting the leader’s ability to recover momentum and morale.
The QA leader is under immense pressure from executive management to improve quality immediately in order to retain unhappy customers, but lacks time, resources and know-how to succeed while meeting the demands of an accelerated development cycle.